Shipping Method

How do you ship & what is the price?

Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE from the USA in 5-10 business days (Please allow 1-2 business days for processing).

For other specialty and giveaway items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.

Why didn't my shipment come in one package?

We ship orders from various warehouses in the United States some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

What countries do you ship to?

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China. However, due to the security reasons, we cannot ship to P.O. boxes or military bases.

How do you ship?

We ship orders from one of our fulfillment warehouses right here in the USA using USPS mostly and occasionally UPS & FedEx. After your order is processed by our facility we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order

Shipping Time

How long will it take for my order to be delivered?

All of our items are shipped fast & free right here in the USA. Because we fulfill most of our items from the USA you can expect to receive them on average in 5-10 business days. For other specialty and giveaway items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries. International shipping times vary by country and you should contact us at support@demfu.com for more information.

How can I track my order?

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receiving that email. You can often check your tracking at https://demfu.com/apps/trackorder as well.

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Why can't I track my order on your website?

Please note that the tracking information will be displayed 2-3 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please try again later.

Why does my shipment status show unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, backlogs etc. Please note that tracking information can be displayed after your order started being shipped.

 

Can I pay COD - Cash on delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.